Contact Us

We're here to help with orders, shipping, refunds, and product questions.

Customer support

The fastest way to reach us is by email. We answer every message, 7 days a week, and typically respond within 24 hours.

What to include

• Order questions — include your order number (from your confirmation email) and the name on the order.
• Shipping questions — include your tracking number if you have one. See our Shipping Policy.
• Refunds and returns — see our Refund Policy; every order carries a 60-day money-back guarantee.
• Device help — describe what's happening (lights, network name, error messages) and we'll walk you through it.

Mailing address

Written correspondence can be sent to the business address above. Please do not send returns to this address — our support team will give you the correct returns address when your return is approved.